Due to systematic working, quick disposal of customers giving no room for any complaints and emphasizing the need of Customer relationship as a vital goal, we could succeed in obtaining the international certification of ISO 9001:2008, in 2006 and migrated to ISO 9001:2015 during the year 2016 and we are proud to declare that our Bank is the first in Co-operative sector to be ISO certified. Another innovative idea of installation of ATM services, which was put into operation by us during 2005, also gave us the reputation of achieving yet another mile stone. Now we are one of the toppers in our state to extend such a valuable service to our customers.
The Bank now has a customer base of more than 300,000 persons. Undoubtedly, customer feedback is the motivation for the bank. We believe in broadening the customer base to achieve its growth potential. This has enabled us to grow from a humble beginning to get counted as one of the leading co-operative banks in the state.
As a result of the efforts put in by the board of directors and the entire staff, by the valuable support of our esteemed customers we could emerge as a winner in the co operative sector , one of its kind among a multitude of other institutions in this sector.
We have been awarded many a reputed awards in the recent past. The Government of Kerala has awarded us the best cooperative bank to issue the maximum number of agricultural loans in the state in 2009. Won NCDC’s award for cooperative excellence in 2010.
We have won the Banking frontier awards for product innovation and alternate delivery channels in the year 2007, innovations in marketing and innovations in HR in 2008, best data center , excellence in networking and innovations in HR in 2009, Best data center and Excellence in networking in 2010, Best social project in 2012, Best Data center innovation, Best training innovation, Best NPA Management in 2013, Best ATM expansion and Best NPA reduction in 2015, Best Mobile App and Best ATM card initiative in 2016,Best NPA Management and Best IT Head in 2017 respectively.