The evolution of IT services outsourcing in the Indian banks has presently moved on to the level of Facilities Management (FM). Banks now looking at business process management (BPM) to increase returns on investment, improve customer relationship management (CRM) and employee productivity. We The Karassery Service co operative Bank, among many other successful banks have proved ourselves to be one of the leading Primary co operative banks in Kerala. From a sapling bank that started as a small local co operative bank, we have evolved into one of the leaders in co operative sector purely as a result of the hard work put in by our dedicated staff and board of directors. Banks have always set their sights on transactions, but we decided to look beyond that to computerized banking solutions that are tailor made to meet the customer satisfaction.
We have an IT department that has not only supported the daily banking activities of our bank, but has also dedicated itself to providing the value added services like 24 hours of ATM as well as SMS services to its customers. This has come only as a result of the dedication and hard work that has gone into the development of this department and the high level of priority given to it by the leaders of this establishment.
We are proud to boast of an IT department, one that is competent enough to accepting any challenges in the IT industry and are capable of trouble shooting any breakdown. With the significant support by the IT department we have recently introduced some more value added services to the customers like SMS banking, email alerts, IVRS, Mobile Apps and we have won many awards over the years like Best ATM implementation, Best Data Center, Best Mobile App and Best IT Head and many more to list.